Terms of service

Welcome to PokéLoot. These Terms of Service govern your use of the PokéLoot website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About PokéLoot

PokéLoot is an independent online store offering Pokémon-related products and collectibles.

Contact Information:

PokéLoot
Marseiller Strasse 48
82413 Murnau
Germany

Email: contact@PokéLoot.shop
Phone: +1 (479) 345-1674

PokéLoot is not affiliated with, endorsed by, or sponsored by The Pokémon Company, Nintendo, Creatures Inc., or GAME FREAK inc., unless expressly stated otherwise.

2. Use of Our Website

You agree to use the PokéLoot website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, modify, or distribute website content without permission.

  • Use automated systems to scrape or collect website content without authorization.

  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website where permitted by applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, and other information displayed on our website are accurate.

However, product colors and appearance may vary depending on your device or screen.

Product availability may change without notice.

For collectible products, packaging, condition, language, edition, set, and other product characteristics will be described on the applicable product page where relevant.

4. Prices and Payments

All prices displayed on our website are stated in the currency shown at checkout.

Prices may change at any time before an order is placed.

The applicable price for your order is the price displayed at checkout when the order is submitted.

Payment must be successfully received before an order can be processed.

We may use third-party payment processors to securely process payments. We generally do not have access to your complete payment-card information.

5. Orders

When you place an order, you are submitting an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging that we have received your order. An order confirmation does not necessarily mean that the order has been accepted or shipped.

We reserve the right to cancel or refuse an order where permitted by applicable law, including in situations involving:

  • Product availability errors

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incorrect customer information

  • Shipping restrictions

  • Duplicate or unusually large orders

  • Circumstances beyond our reasonable control

If we cancel an order after payment has been received, we will provide an appropriate refund.

6. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing accurate shipping information.

Additional charges may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.

7. Returns and Refunds

Returns, refunds, cancellations, and exchanges are governed by our Refund & Return Policy.

Nothing in these Terms of Service limits any mandatory consumer rights that apply to you under applicable law.

8. Pre-Orders

Certain products may be offered for pre-order.

Pre-order release dates are estimates and may change due to manufacturer, distributor, shipping, or other delays.

If a pre-order release date changes significantly, we may provide updated information to affected customers.

Additional terms may apply to pre-order products and will be displayed on the relevant product page.

9. Collectible Products

PokéLoot may sell collectible products whose value can change based on market conditions, availability, demand, condition, and other factors.

Unless expressly stated otherwise, purchasing a collectible product does not constitute an investment or guarantee of future value.

PokéLoot does not guarantee that a product will increase in value or retain its purchase price.

10. Intellectual Property

The PokéLoot website and its original content, including text, graphics, logos, photographs, designs, and other materials, are protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, or commercially exploit our original website content without prior written permission.

PokéLoot does not claim ownership of third-party trademarks or intellectual property.

Pokémon and Pokémon-related names, characters, logos, artwork, and other intellectual property belong to their respective owners.

PokéLoot is an independent retailer and is not affiliated with or endorsed by The Pokémon Company, Nintendo, Creatures Inc., or GAME FREAK inc., unless expressly stated.

11. User Content

If you submit reviews, photographs, comments, testimonials, or other content to PokéLoot, you represent that you have the necessary rights to provide that content.

By submitting content, you grant PokéLoot a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish the content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, abusive, misleading, offensive, or otherwise inappropriate.

12. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping providers, analytics services, and other service providers.

Third-party services may have their own terms and privacy policies.

PokéLoot is not responsible for the availability, content, or practices of third-party websites that may be linked from our website.

13. Disclaimer

To the maximum extent permitted by applicable law, PokéLoot provides its website and services subject to the terms and conditions described herein.

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited.

14. Limitation of Liability

To the maximum extent permitted by applicable law, PokéLoot will not be responsible for indirect, incidental, consequential, or special losses arising from your use of the website or purchase of products.

This limitation does not apply where liability cannot legally be limited or excluded, including applicable consumer protections or liability for intentional misconduct or other matters for which limitation is prohibited by law.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

Nothing in this section applies to the extent that such responsibility cannot legally be imposed.

16. Privacy

Your use of our website may involve the collection and processing of personal information.

Our handling of personal information is described in our Privacy Policy.

17. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms are intended to be governed by the laws applicable to PokéLoot and its business operations, without limiting any mandatory consumer-protection rights that may apply based on your place of residence.

Where mandatory consumer-protection laws provide you with rights that cannot be waived by contract, those rights remain unaffected.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. Entire Agreement

These Terms, together with our other applicable store policies, constitute the terms governing your use of the PokéLoot website and your purchases from the store, subject to any mandatory rights provided by applicable law.

21. Contact Us

If you have questions about these Terms of Service, please contact us:

PokéLoot
Marseiller Strasse 48
82413 Murnau
Germany

Email: contact@PokéLoot.shop
Phone: +1 (479) 345-1674