Shipping policy

Thank you for shopping with PokéLoot. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

During sales, holidays, product launches, or periods of unusually high order volume, processing may take longer than usual.

2. Shipping Destinations

PokéLoot ships orders to eligible destinations internationally.

Available shipping methods and destinations may vary depending on the delivery address, product availability, and shipping carrier.

If shipping is unavailable to your location, this will be indicated during checkout or communicated to you before your order is fulfilled.

3. Shipping Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical delivery estimates are:

  • United States: approximately 3–6 business days

  • Europe: approximately 3–10 business days

  • International: approximately 7–20 business days

These are estimates only and are not guaranteed delivery dates.

Delivery may take longer because of customs processing, carrier delays, weather, holidays, incorrect address information, or circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs are calculated and displayed during checkout based on the destination, package size, weight, and selected shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

From time to time, PokéLoot may offer free-shipping promotions subject to the terms displayed at the time of purchase.

5. Tracking

Where available, a tracking number will be provided by email after your order has been shipped.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

PokéLoot is not responsible for delays in tracking updates provided by the shipping carrier.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

PokéLoot cannot guarantee that a shipment will not be subject to customs charges or delays.

Customers are responsible for ensuring that imported products comply with the laws and regulations applicable in their country.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to PokéLoot because of an incorrect, incomplete, or undeliverable address, we may contact the customer to arrange reshipment.

Additional shipping costs may apply to resend the package.

8. Lost, Stolen, or Damaged Packages

If your package appears to be lost, delayed, or delivered but cannot be located, please contact us as soon as possible at:

Email: contact@PokéLoot.shop
Phone: +1 (479) 345-1674

If your package arrives damaged, please contact us promptly and provide photographs of the package and the damaged items.

We may require additional information to assist with a claim with the shipping carrier.

PokéLoot is not responsible for packages that are confirmed by the carrier as delivered to the address provided by the customer, subject to applicable consumer protection laws.

9. Pre-Orders

If an order contains both pre-order products and in-stock products, items may be shipped together when the pre-order item becomes available unless otherwise stated at checkout.

Estimated release dates for pre-order products are subject to change.

If you would like eligible in-stock items shipped separately, additional shipping charges may apply.

10. Shipping Delays

PokéLoot is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Customs delays

  • Public holidays

  • Strikes or labor disruptions

  • Incorrect or incomplete addresses

  • Government restrictions

  • Unusually high shipping volumes

We will make reasonable efforts to assist customers when shipping problems occur.

11. Contact Us

If you have questions about shipping or your order, please contact us:

PokéLoot
Marseiller Strasse 48
82413 Murnau
Germany

Email: contact@PokéLoot.shop
Phone: +1 (479) 345-1674