Privacy policy

At PokéLoot, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

1. Who We Are

PokéLoot is an independent online store.

Contact Address:
Marseiller Strasse 48
82413 Murnau
Germany

Email: contact@PokéLoot.shop
Phone: +1 (479) 345-1674

For privacy-related questions or requests, please contact us using the information above.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information You Provide Directly

When you place an order, contact us, create an account, or otherwise interact with our store, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order information

  • Account information

  • Customer service communications

  • Information you voluntarily provide to us

Payment Information

Payments may be processed through third-party payment providers.

When you make a payment, your payment information may be collected and processed directly by the applicable payment provider. We generally do not store complete credit or debit card numbers on our own systems.

Payment providers may process your information according to their own privacy policies and terms.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Date and time of visits

  • General website usage information

  • Cookies and similar technologies

3. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Ship products

  • Provide customer support

  • Communicate with you about orders

  • Respond to inquiries

  • Manage customer accounts

  • Prevent fraud and unauthorized activity

  • Maintain website security

  • Improve our website, products, and services

  • Analyze website usage

  • Send marketing communications where permitted and where you have provided the necessary consent

  • Comply with applicable legal obligations

  • Enforce our policies and protect our legal rights

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website and improve your experience.

Cookies may be used for purposes such as:

  • Keeping items in your shopping cart

  • Remembering preferences

  • Maintaining account sessions

  • Understanding website traffic

  • Measuring website performance

  • Improving website functionality

  • Providing relevant marketing where permitted

Where legally required, we will request your consent before placing non-essential cookies or similar technologies on your device.

You may also be able to manage cookies through your browser or device settings.

Disabling certain cookies may affect the functionality of the website.

5. Analytics

We may use analytics services to understand how visitors use our website and to improve our products and services.

These services may collect information such as device information, IP address, pages visited, referral information, and interactions with the website.

Where required by applicable law, appropriate consent will be obtained before using non-essential analytics technologies.

6. Marketing Communications

If you subscribe to our marketing communications, we may use your email address to send information about products, promotions, new releases, special offers, or other PokéLoot updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Transactional communications, such as order confirmations, shipping notifications, and important account or service messages, may still be sent when necessary to complete or manage your transaction.

7. How We Share Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

  • Payment processors

  • Shipping and delivery providers

  • E-commerce and website hosting providers

  • Email and customer-support providers

  • Analytics and technology providers

  • Fraud-prevention and security providers

  • Professional advisers

  • Government authorities or law-enforcement agencies when legally required

We do not sell your personal information for money.

Where applicable, we may share information with service providers who process information on our behalf.

8. International Data Transfers

Because PokéLoot is a U.S.-based online business and may use service providers located in different countries, your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Where applicable, we will take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable privacy laws.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions

  • Provide services

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, tax, accounting, and regulatory obligations

  • Enforce agreements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request information about how your personal information is used or disclosed

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of certain personal information in a portable format

  • Opt out of certain marketing communications

  • Lodge a complaint with an applicable data protection authority

These rights are subject to applicable legal limitations and exceptions.

12. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, additional privacy rights may apply to you under applicable data protection laws.

Where applicable, we may process personal information on legal bases such as:

  • Performance of a contract

  • Compliance with a legal obligation

  • Legitimate interests

  • Consent

Where we rely on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

Where applicable, you may also have the right to lodge a complaint with the relevant data protection authority in your country.

13. U.S. State Privacy Rights

Depending on your state of residence, you may have additional rights under applicable U.S. state privacy laws.

These rights may include rights relating to access, correction, deletion, portability, or opting out of certain types of processing.

To exercise an applicable privacy right, please contact us using the information in the Contact Us section.

We may need to verify your identity before completing certain privacy requests.

14. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or use the services without parental or guardian involvement.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

16. Third-Party Services

PokéLoot may use third-party services to operate our website, process payments, provide shipping services, communicate with customers, analyze website traffic, and provide other business functions.

These providers may process personal information according to their own privacy policies and applicable agreements with PokéLoot.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to review this page periodically.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

PokéLoot
Marseiller Strasse 48
82413 Murnau
Germany

Email: contact@PokéLoot.shop
Phone: +1 (479) 345-1674

When submitting a privacy request, please provide enough information for us to identify your request and verify your identity where required.

19. Privacy Complaints

If you believe your privacy rights have been violated or have concerns about how your information is handled, please contact us first so that we can investigate and attempt to resolve the issue.

You may also have the right to contact the appropriate privacy or data protection authority in your jurisdiction.