At PokéLoot, pre-orders allow customers to reserve selected Pokémon products before their official release. This policy explains how pre-orders work, including payment, release dates, cancellations, shipping, and delays.
1. What Is a Pre-Order?
A pre-order is an order placed for a product that is not yet available for immediate shipment.
The expected release date will be displayed on the relevant product page whenever available.
Release dates are estimates and may be changed by manufacturers, distributors, suppliers, or shipping carriers.
2. Pre-Order Availability
Pre-order quantities may be limited.
Placing a pre-order does not guarantee availability if circumstances outside PokéLoot's reasonable control prevent us from obtaining the product.
If we are unable to fulfill a pre-order, we will contact the affected customer and provide an appropriate refund or other remedy where required by applicable law.
3. Payment
Payment may be required at the time a pre-order is placed.
If your payment cannot be successfully processed, your pre-order may not be confirmed.
Pre-order prices are generally the price displayed at the time the pre-order is placed, unless otherwise stated on the product listing.
4. Release Dates
Release dates provided on our website are estimated dates supplied by manufacturers, distributors, or other sources.
A release date may change due to:
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Manufacturer delays
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Distributor delays
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Production issues
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Shipping delays
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Customs processing
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Inventory shortages
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Other circumstances outside our reasonable control
PokéLoot is not responsible for delays caused by circumstances outside our reasonable control.
We will make reasonable efforts to provide updates when significant delays become known to us.
5. Pre-Order Shipping
Pre-order products are generally shipped after the product has been received and becomes available for fulfillment.
Once the product is available, normal processing and shipping times may apply.
Please refer to our Shipping Policy for estimated shipping times.
6. Orders Containing Pre-Order and In-Stock Products
If an order contains both in-stock products and pre-order products, the entire order may be held and shipped together when the pre-order products become available, unless otherwise stated at checkout.
If separate shipment is available, additional shipping charges may apply.
We recommend placing separate orders if you want in-stock products to be shipped immediately.
7. Pre-Order Cancellations
If you wish to cancel a pre-order, please contact us as soon as possible at:
contact@PokéLoot.shop
Cancellation eligibility may depend on whether the order has already been processed, allocated, or shipped and on any mandatory cancellation or withdrawal rights applicable to your purchase.
Where a cancellation is approved, any applicable refund will generally be issued to the original payment method.
8. Manufacturer or Supplier Cancellation
Occasionally, a manufacturer, distributor, or supplier may cancel or significantly alter a product release.
If PokéLoot is unable to obtain a pre-ordered product because the product has been cancelled or is otherwise unavailable, we will notify affected customers and provide an appropriate refund or other remedy where applicable.
9. Product Changes
Manufacturers may make changes to packaging, artwork, product contents, specifications, or other details before release.
Product images displayed during the pre-order period may represent promotional or preliminary artwork and may differ from the final product.
Where appropriate, we will update product information when final details become available.
10. Limited Quantities
Pre-order quantities may be limited by supplier allocations.
PokéLoot may limit the number of pre-orders a customer can place for certain products.
Orders that exceed stated quantity limits may be cancelled or adjusted where permitted by applicable law.
11. Pre-Order Pricing
The price displayed when you place your pre-order will generally apply to that pre-order unless otherwise stated.
PokéLoot reserves the right to correct obvious pricing or listing errors.
If an obvious error affects your order, we will contact you before fulfillment where appropriate.
12. Returns and Refunds
Pre-order products are subject to our Return & Refund Policy once delivered.
Any statutory consumer rights that apply to your purchase remain unaffected.
Additional restrictions may apply to certain collectible products after they have been opened, where permitted by applicable law.
13. International Pre-Orders
Customers placing international pre-orders are responsible for reviewing applicable import requirements, customs duties, taxes, and other charges that may apply to their destination.
Release and delivery dates for international orders may be affected by customs and international shipping.
14. Contact Us
If you have questions about a pre-order, release date, cancellation, or shipment, please contact:
PokéLoot
Marseiller Strasse 48
82413 Murnau
Germany
Email: contact@PokéLoot.shop
Phone: +1 (479) 345-1674
Please include your order number when contacting us about an existing pre-order.