Our Commitment to Authenticity
At PokéLoot, we understand how important authenticity is to Pokémon collectors.
We are committed to offering genuine Pokémon products and collectibles and do not knowingly sell counterfeit merchandise.
Our goal is to give collectors confidence when purchasing from our store.
Authentic Products
We make reasonable efforts to source products through legitimate suppliers and established distribution channels.
Depending on the product, our inventory may include:
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Pokémon Trading Card Game products
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Sealed booster packs and boxes
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Collection boxes
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Special collections
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Individual trading cards
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Accessories
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Other Pokémon-related collectibles
Product details, condition, language, edition, and other relevant characteristics will be described on the applicable product listing where appropriate.
Sealed Products
For sealed Pokémon products, we take reasonable care to preserve the condition of the original packaging before shipment.
Factory-sealed products are sold in the condition in which they are received from our suppliers or distributors.
Please inspect your package and product upon delivery.
If you believe a sealed product has been tampered with or has an authenticity issue, contact us before opening it whenever reasonably possible.
Individual Cards & Collectibles
For individual cards and other collectibles, we aim to provide accurate descriptions of the product and its condition.
Collectible products may have normal manufacturing variations, including differences in centering, printing, edges, surface appearance, or packaging.
These variations do not automatically indicate that a product is counterfeit.
Concern About an Item?
If you believe you have received a counterfeit, incorrect, or otherwise problematic item, please contact us as soon as possible.
Send us:
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Your order number
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A description of your concern
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Clear photographs of the item
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Photographs of packaging and labels, where relevant
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Any other information that may help us investigate
Our team will review the information and may request additional photographs or documentation.
Resolution
If our investigation determines that an item was not authentic or otherwise does not meet the applicable product description, we will work with you toward an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
Depending on the circumstances, this may include a replacement, refund, or another appropriate remedy.
Important Notice About Pokémon Intellectual Property
PokéLoot is an independent retailer.
We are not affiliated with, endorsed by, sponsored by, or officially connected with The Pokémon Company, Nintendo, Creatures Inc., or GAME FREAK inc., unless expressly stated.
Pokémon and related names, characters, artwork, logos, and other intellectual property are owned by their respective rights holders.
No Investment Guarantee
Authenticity does not guarantee future market value.
The value of Pokémon cards and collectibles may change based on condition, rarity, supply, demand, market conditions, and other factors.
PokéLoot does not guarantee that any collectible will increase in value or retain its purchase price.
Contact Us
If you have an authenticity question or concern about a product purchased from PokéLoot, please contact us:
PokéLoot
Marseiller Strasse 48
82413 Murnau
Germany
Email: contact@PokéLoot.shop
Phone: +1 (479) 345-1674
We take authenticity concerns seriously and appreciate the opportunity to investigate any issue.